Support

MULTIPLE SUPPORT PLANS


Choose the plan that best suits your needs. Try our solutions to complement the blue support included in all our products.
Support: support@ganetec.com

BLUE SUPPORT


Included in all products

  • Support 8x5 (business hours) Max. 5 business days response.
  • Online instalation pack available on demand.
  • Updates available on demand.
  • Training available on demand.

Silver support

Gold support

Platinum Support

Diamond Support

Support 8x5 (business hours) Support 8x5 (business hours) 24x5 Labour days immediate response by local phone 24x365 Immediate response by local phone
Max. 2 business days response. Max 8h business hours response from Chile, Spain, US or UK. Immediate response by telephone for local calls. Immediate response by telephone for local calls.
Optional installation supervision. Optional installation supervision. Installation supervision included. Installation supervision included.
Annual updates included. Annual updates included. Annual updates included. Annual updates included.
Training available on demand. Free training online. Free training online. Free training online.
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